All times are central daylight time (CDT)

11:00 AM-11:25 AM Welcome/Opening Remarks & Industry Insights: Connecting With Communities During a Crisis

Welcome/Opening Remarks by Timika Scott, SVP, US Bank

Hear a breakdown of the logistics and strategy involved in crisis management—protection, prevention, response, and mitigation. This session explores how the mortgage industry can assist homeowners impacted by natural or health disasters, bringing about a community recovery, one household at a time.

11:25 AM-12:15 PM Brace Yourself: The Long-Term Impact of Natural Disasters on Housing

Natural disasters can have many effects on a community apart from the damage they inflict on properties. Hear how recent disasters such as the COVID-19 crisis, Puerto Rico earthquakes, and the California wildfires are impacting these regions.

12:15 PM-12:30 PM Networking Lunch Break, Presented by Guardian Asset Management

It’s time to mingle. Head over to the Expo Hall and lounge area to enjoy a five-minute networking break with conference sponsors and fellow attendees. And let’s not forget about lunch. Your complimentary lunch delivery is on its way, sponsored by Guardian Asset Management.

12:30 PM-1:00 PM Reaching Out: How Tech Can Facilitate Disaster Response and Recovery

This panel will discuss response times, improving efficiencies with loss mitigation technology, and how the industry can leverage emerging technologies to assist homeowners in need. Also, gain insights into how the COVID-19 pandemic has spotlighted how operational efficiency and automated workflow technology plays a critical role in disaster preparedness.

1:00 PM-1:20 PM Afternoon Q&A: The Hon. Brian D. Montgomery

With an introduction by Five Star Global President & CEO Ed Delgado, The Hon. Brian D. Montgomery, Deputy Secretary, Assistant Secretary for Housing—Federal Housing Commissioner, United States Department of Housing and Urban Development, discusses current industry challenges and the latest developments within HUD and FHA.

1:20 PM-2:05 PM Protect Homeowners: Fraud Prevention Resources

There is no shortage of disreputable people waiting to take advantage of those affected after a disaster. This session puts various forms of post-disaster fraud under the microscope, including contractor fraud, foreclosure relief scams, and insurance claims fraud. Learn what can be done to protect both homeowners and the industry.

2:05 PM-2:40 PM Weathering the Storm: Mitigating Loss and Risk After a Disaster & Key Takeaways and Closing Remarks

The road to recovery after a disaster is long and winding. In this session, experts talk about how the industry can work with affected homeowners to anticipate and address the many challenges that will arise along the path back to "normal."

Key Takeaways and Closing Remarks by Timika Scott, SVP, US Bank